Can I avail the free trial to check quality and time?
Indeed, we offer the first design for free to new customers. Simply send us your artwork along with the necessary details, including size, number of colors, type of fabric, and preferred placement. We’re here to help you get started.
How do I request for quote/estimate?
Certainly, you can send us your artwork along with the necessary details, including size, number of colors, type of fabrics, and preferred placement. We’ll use this information to provide you with the best digitized design.
How much do you charge for digitizing?
Typically, our standard price is $15 for the first design. Additionally, we offer pricing based on the stitch count or a flat rate. This flexibility allows us to cater to your specific needs and budget.
How much do you charge for editing?
We understand that minor edits are often necessary, and we do not charge for those. However, any substantial changes to the artwork may incur additional charges. We aim to provide a fair and transparent pricing structure for our customers.
How do you contact us? If you require help
Don’t hesitate to reach out to us with any questions or inquiries. You can contact us at 281-899-0156 or via email at info@apexdigitizing.com, and we will respond promptly to assist you. Your satisfaction is our priority.
Which type of artwork format is acceptable?
We accept a wide range of file formats, including jpg, .tif, .gif, .bmp, .pdf, .cdr, .psd, .ai, .eps, and many others. This flexibility allows you to provide your artwork in a format that suits your convenience.
Do you accept vector format artwork?
Yes, we accept vector format artwork such as .cdr, .ai, .eps, .wmf, etc. If you send us in coreldraw (.cdr) or Adobe Illustrator (.ai), please be sure to convert the artwork from text to curves first. Otherwise we may not be able to read the same font that you have sent.
What embroidery formats do you offer?
Our digitized files are created by experienced professional designers. We conduct a test sew-out for each design to minimize the need for revisions and to guarantee the highest quality. Every design is thoroughly inspected by our “Quality Control Experts Team.” Our free trial ensures that we are confident you’ll receive designs that exceed your expectations.
How do you ensure quality?
Our digitized files are created by experienced professional designers. We conduct a test sew-out for each design to minimize the need for revisions and to guarantee the highest quality. Every design is thoroughly inspected by our “Quality Control Experts Team.” Our free trial ensures that we are confident you’ll receive designs that exceed your expectations.
Do I need to submit clear artwork?
As with every step in the digitizing process, the quality of the artwork significantly impacts the final product. All we require is a relatively clear image with well-defined color separations to ensure the best results.
Can you cope with a rough artwork or a garment to copy?
We can work with a garment image, although we cannot guarantee the results when dealing with rough artwork.
How do I upload my artwork?
You can submit your artwork for the first free design through your account on our website by using the new order or new estimate request forms. Alternatively, you can also email it to us at info@apexdigitizing.com.
How do I know if my artwork is ok?
After you’ve submitted your artwork, our checking department will carefully review and process it. If everything is in order, you will receive a confirmation email from us.
What is the most important information that I need to send along with the artwork?
Rest assured, we gather all the necessary details when you use our order placement form, so you don’t need to worry. If you have any additional questions, please don’t hesitate to contact us at 281-899-0156 or email us at info@apexdigitizing.com.